Customer Relations and Needs Analysis

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Date: Sep 24, 2018

Location: CEDIA Training Centre, St Neots


The starting point for any successful system design is an accurate brief from the client. Documentation is a key element to any job and those created before any money has changed hands are no less important. 

This course will explore dealing with customers, and the role of the designer in the initial client meetings process. Attendees will learn the needs analysis process, as well as scope documents and including the bill of materials; more commonly known as the quote. The course will provide attendees the opportunity to write up quote and design scope based upon working examples of client briefs.

Topics covered include:

  • How to best understand the designer and the client process
  • How to collate needs analysis information
  • Writing up and deliver quotes and scope documents
  • Understanding the customer relations interface

Entry requirements:

This course is best suited to experienced individuals, or those with a CEDIA ESC-T Certification, who are looking to take their first steps into structured integrated systems design.

What's included:

  • Lunch and refreshments
  • All workbooks and course materials

Spaces Available: 15

Booking options:
(CEDIA members only)

Cost:214.80 GBP

Non-member Price

Cost:298.80 GBP

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